Customer Relationship Management

Think of a past or current organization that you were a member of, such as a school, club, union, or a company you were employed by. Describe a story that was told when you first began that currently affects the attitudes and behavior of the people within the organization and your perception of the cultural behavior within the organization.

What would have been some of the advantages and disadvantages for the implementation of CRM into the organization that you described? When should CRM begin for new employees as they indoctrinate into the organization?

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