The following discussion comes from your week five (5) readings. Outside research to address these issues is encouraged. Please remember to provide attribution for your learning.
Prompt: Explain the difference between patient experience and patient satisfaction in your own words. Describe the implications that patient experience and satisfaction have on healthcare quality and describe how healthcare organizations/systems can/do measure each. Lastly, examine current literature and provide at least one example of how a healthcare organization can improve patient experience and satisfaction, or, provide a real-life example of how a healthcare organization has improved patient experience and satisfaction to enhance quality and safety
READINGS
1. What is Different Between Patient Experience, Satisfaction? (patientengagementhit.com)
2. The evolution of patient satisfaction to patient experience – ATTACH
3. Patient Satisfaction Surveys (nejm.org)
4. TEDxMaastricht – Fred Lee – “Patient Satisfaction or Patient Experience ?” – YouTube
Essentials of Strategic Planning in Healthcare, Third Edition