Some of our most frustrating experiences in life involves our trying to figure out what is expected of us or making sense of what we are supposed to do. Vague, unclear, confusing, and just downright flawed instructions–whether spoken or written–have been known to contribute to many a headache. Think of some bad instructions you have been provided. They could have accompanied a product you’ve purchased, a job or task you were charged with, a place you were trying to find, or an explanation of how to do something. Describe the experience. What was wrong with the instructions? How might they have been improved?

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