Customer Experience Scenario

Read the following 1-page White Paper from Verint about Customer Experience. Notice specifically the scenario that is described in the section titled “The CX Value Chain Framework”. This type of interaction between a customer and a phone agent is quite...

Lawmakers at the federal and state level

In this assignment, students will Identify their lawmakers (legislators) at the federal and state level, including their party affiliation, their policy priorities, and their contact information Learn the steps of the legislative process and trace the legislative...

Specific issue that you are interested in

Instructions and details attached.  Must be original work. Think about a specific issue or policy that you are interested in and/or that has impacted you personally. Use the assigned resources that are provided for this journal to gather information about the goals...

Cloud Backup strategies

Describe and discuss at least two backup strategies. Discuss the use of cloud backup strategies, as well? Directions: Students are required to post one original response to the discussion questions each week, as well as a response to one classmate. Original responses...

Financial retirement plans

John and Mary Smith have been your friends for many years and they have called to set-up an appointment to discuss their financial plans for retirement. During the first appointment you learn that both John & Mary plan on retiring in one year. Currently, John owns...